Whether you are a first-time visitor or returning to SpaceXY, this guide covers the essential features you need to know. From registration to withdrawing your winnings, we break down every step with practical advice and real examples.
What You Need First
- A stable internet connection and a modern browser or mobile device.
- A valid email address for account verification and communications.
- A government-issued ID (passport or driver’s license) for the KYC process.
- A funded payment method such as a credit/debit card, e-wallet, or bank transfer.
- Awareness of the legal gambling age in your jurisdiction (typically 18 or 21).
- Basic understanding of responsible gambling principles.
How to Sign Up
- Navigate to the casino’s website using the link above.
- Click the ‘Sign Up’ or ‘Register’ button, usually at the top right.
- Complete the registration form with your personal details (name, email, date of birth, address).
- Create a username and a strong password.
- Check your email for a verification link and click it to activate your account.
- Log in and complete the KYC process by uploading your ID and a proof of address (this might be required before your first withdrawal).
- Make your first deposit using a preferred payment method to claim any welcome bonus.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before withdrawing any winnings. For example, a common scenario is a 100% match bonus up to €100 with a 35x wagering requirement on the bonus amount.
Important: Games contribute differently—slots often count 100%, while table games may count only 10% or even 0%.
Let’s calculate: You deposit €50 and receive a €50 bonus (total €100 balance). Wagering requirement = €50 (bonus) × 35 = €1,750. You must place bets totaling €1,750 before any withdrawal. If you only play slots (100% contribution), you need to wager the full €1,750. If you play blackjack (10% contribution), you’d need to wager €17,500 to meet the requirement. Always check the bonus terms for game contributions and maximum bet limits.
Licence & Player Protection
The casino operates under a Curacao eGaming license, which ensures a baseline level of fairness and security. However, Curacao-licensed casinos do not always offer the same player protections as stricter regulators like the Malta Gaming Authority. Important: Winnings from Curacao-licensed casinos may be subject to local income tax in your country of residence. Always consult a tax professional and consider this when choosing where to play. The site uses SSL encryption to protect your personal and financial data.
Deposits & Withdrawals
| Payment Method | Deposit Time | Withdrawal Time | Minimum Deposit |
|---|---|---|---|
| Visa/Mastercard | Instant | 1–3 business days | €10 |
| Skrill | Instant | Up to 24 hours | €10 |
| Neteller | Instant | Up to 24 hours | €10 |
| Bank Transfer | 1–3 business days | 3–7 business days | €20 |
Deposits are usually fee-free, but withdrawals may incur a small fee after the first per month. Always verify your account before requesting a withdrawal to avoid delays.
Fix It Fast
- Login issue: Clear your browser cache and cookies, or use the ‘Forgot Password’ link to reset credentials.
- Verification delay: Ensure the documents you uploaded are clear, not expired, and match the name on your account. Contact support if not resolved in 48 hours.
- Withdrawal pending: Check if you have met all wagering requirements and if your payment method is valid. Pending times can last up to 72 hours.
- Game not loading: Update your browser or enable JavaScript. Try switching to a different browser or device.
- Bonus not credited: Confirm you entered any required bonus code and that your deposit qualifies. Some bonuses require a minimum deposit.
Good to Know
Responsible gambling tools are available through your account settings. You can set daily, weekly, or monthly deposit limits to control spending. Session time limits help remind you to take breaks. For persistent issues, you can initiate self-exclusion for a set period, which blocks access to the account entirely. If you ever feel your gambling is out of control, organizations like GamCare and BeGambleAware offer free, confidential support.
Quick Answers
How long does KYC verification take?
Typically it takes 24 to 48 hours once documents are submitted, but it can be longer during peak times.
Can I change my payment method after depositing?
You may need to use the same method for withdrawals unless approved otherwise. Contact support for changes.
What is the maximum withdrawal amount per transaction?
Limits vary, but many online casinos cap withdrawals at €5,000 per transaction or €20,000 per month.
Are there fees for inactive accounts?
Yes, some casinos charge a monthly inactivity fee after 6 to 12 months of no login activity.
How do I know if a game is fair?
Games use random number generators (RNGs) that are tested by independent auditors. Look for certification logos like eCOGRA.
Can I set multiple deposit limits?
You can set one limit per period, which can be lowered at any time but cannot be increased until the period ends.
What happens if I forget my password?
Use the ‘Forgot Password’ link on the login page to reset it via email.
Is it possible to play for free?
Most slots and some table games offer a demo mode without real money betting.
How are withdrawals processed?
They are reviewed by the finance team, and once approved, sent to your selected payment method.
This guide should give you a solid foundation for navigating the online casino experience. Always gamble responsibly and never risk more than you can afford to lose. If you have further questions, the support team at the casino is available via live chat and email.
